FREQUENTLY ASKED QUESTIONS
Why Holley Floors?
I am a reputable small business owner and a 3rd generation floor installer. I believe in being friendly, hardworking & honest. Also of great importance, I am fully licensed, bonded, insured and LEAD renovator certified (RRP) through the WA Department of Commerce & the Environmental Protection Agency (EPA).
-Did you Know? Only RRP Certified Contractors (or above certification) may legally perform a lead test in your home.
Should I buff & coat my floor or refinish/replace it? What is the difference?
Buff & Coat- For surface scratches and normal wear and tear, lightly sand the finish (called screening) and apply a new topcoat.
Refinish- For more damaged flooring, you’ll want to completely sand the old finish off down to the bare wood. Once you’ve done that, you can apply any finish
Replace- For thin floors (sanded too many times or pre-finished that has already been sanded), cracking, bowing, water damaged or aesthetically no longer pleasing.
I am getting new flooring installed, what do I need to know?
Once you have selected what type of flooring you are wanting installed and selected an install date, there is another important step to know about. ACCLIMATION!
For best results it is always important to have wood delivered at least 1 week prior to the install date and place it inside your home in an area near the install location. This allows the wood to adapt and change to the exact temperature and conditions of your home. This is very important because wood changes with the weather (expands & contracts). By matching the wood to the climate of your house you are ensuring the best possible installation and results without having to worry as much about the wood changing once it is installed on your sub-floor.
Note from Aaron- I also like to wait 5-7 days after installation and before sanding & finishing your new floor (whenever possible) to truly acclimate and to ensure the look, strength and professional quality of every install I do. I really take pride in my work and am very aware that you will be seeing and enjoying these floors every singe day!
How long does Swedish Finish take to dry & cure? Do I need to leave the house?
YES! Swedish finish, though beautiful and highly sought after is also very potent in liquid form with a high VOC (and formaldehyde). You must leave the house for approx 48 hours after the application to allow it to dry and off-gas. This includes all people and animals (including fish). It is also a good idea to keep the house as ventilated as possible for 3-7 days after you return to your home. You should also not lay down any area rugs for at least 30-60 days while the finish is completely curing, as fibers can stick to it and tones around objects and under can vary.
How long after the last coat of finish is applied can I put my household items back?
It is ideal to wait at least a few days to replace your household items on your new floor. Now that you have a beautiful, smooth surface it is recommended to put furniture pads or tabs on legs or surfaces that might drag or scratch.
If you have area rugs, it is best to wait 30 days if possible to put them down. Please be aware, if you place rugs or furniture under direct sunlight in the first few months after finishing, the color under the items can differ from the color around the items, once the floor and color ages.
What payment types do you accept? When is payment due?
-Payment for services are usually due upon receipt of your invoice at the end of the job
-On installations, payment for materials plus a $200 non-refundable* deposit is due at the time of ordering/scheduling.
We prefer checks payable and mailed to: Holley Floors, LLC 6703 Dayton Ave. N. Seattle, WA 98103
We accept all major credit cards (add 3% transaction fee for credit cards)
Debit cards and eChecks
We also accept cash in person only
Send credit, debit & echeck payments through PAYPAL https://www.paypal.com/home to email@example.com
*The $200 deposit will be deducted from your final invoice at the end of your job. If you cancel without any communication or notice the deposit will be considered forfeit and used to cover costs associated with the missed scheduling, consulting time & coordinating and scheduling wood delivery. Please note we never, ever like to do this and we will do everything we can to work with our customers, but this has been put in place to protect the function of the company and to respect our other customer's time.